CUSTOMER CANCELLATIONS – Due to limited seats we offer for any of the courses, by cancelling your reservation you potentially take away a seat from someone wanting to attend.  We ask that if you sign up for our training you make your best attempt to attend; however, we understand that life gets in the way, no matter how hard we try. If you do have to cancel we ask that you notify us immediately so we can attempt to fill your spot.  The following cancellation policy applies for all Finnegan Security Solutions paid courses:

a. AT LEAST 30 DAYS prior to a class and the customer has paid in full, the customer may choose between either a 90% REFUND of the total course fee(s) - or - a 100% credit voucher good for the type of training course you cancelled from.  For example, if you cancel from a Pepper Spray course, you can use your credit voucher for a future Pepper Spray course.

b. LESS THAN 30 DAYS BUT MORE THAN 15 DAYS prior to a class, customer may choose either a 25% refund of the total course fee(s) - or - a 75% credit voucher good for the type of training course you cancelled from.  For example, if you cancel from a Pepper Spray course, you can use your credit voucher for a future Pepper Spray course.

c. 15 DAYS OR LESS prior to a class, NO REFUND will be given. Alternately, a 50% credit voucher good for the type of training course you cancelled from.  For example, if you cancel from a Pepper Spray course, you can use your credit voucher for a future Pepper Spray course.

NO SHOWS or PARTIAL ATTENDENCE - Payment is forfeited. WE CANNOT PROVIDE A REFUND NOR CREDIT FOR A FUTURE COURSE OR CLASS.

NOTE: Credit vouchers for training will be held for 1 year from the date of issue unless other arrangements have been made to redeem the voucher. Only 1 transfer allowed per original course fee(s) paid. If the customer cancels attendance in a class in which an existing credit voucher was used, the entire credit is forfeited.

If Finnegan Security Solutions changes or cancels a class:  It is our goal to not cancel any courses that we put on our calendar; however, we reserve the right to postpone classes, substitute instructors, cancel classes due to insufficient enrollment or change the venue of the scheduled training course if absolutely necessary and unavoidable. Classes outside our local operating area (Lancaster/Palmdale, California) may require a minimum number of students. If a class fails to have a minimum enrollment, Finnegan Security Solutions may postpone, reschedule, or cancel the class. In such cases we will provide adequate notice of this and/or the new course dates as soon as possible. In these extreme cases if a student cannot or does not wish to attend the course on the new course date we will issue a 100% refund or credit voucher good for any future Finnegan Security Solutions. class or course.

​If a class must be cancelled without being rescheduled, a 100% refund will be issued to the students or an offer will be made for vouchers of equal or greater value.